Khalid messages on WhatsApp. Mariam on Telegram. Noor on email. One thread per customer. One window for your operator.
Connect each channel once. Write a message once. Silon handles the delivery, the replies, and the reporting — your team handles the conversation.
Templates, Flows, two-way conversations.
Bot API with media and typing indicators.
Page-connected, routed to operators.
Beta. Routes via Meta Cloud.
Worldwide and regional carriers, one rate card.
Branded templates, deliverability handled.
Browser notifications for Chrome and Firefox.
Embeddable on-site chat widget — your own branding, drops into the same Live Desk inbox.
From an empty account to a fully running multi-channel desk — most customers go live in under a week.
Plug in WhatsApp, SMS, email, Telegram and the rest in a few clicks. Credentials stay encrypted and isolated to your account.
Write the message, pick the audience, preview it on every channel. Built-in approval flow keeps templates compliant.
Inbound conversations land in a unified inbox. Reactions, voice notes, AI summaries — and a 24h-window UX that keeps your operators inside Meta's reply window.
Customer support, operations, sales-ops at SMB and enterprise. Anyone whose day is measured in conversations.
Bilingual EN/AR, RTL-aware UI, AI summaries on long threads. Your operator sees one conversation — not eight tickets.
Schedule sends with full audit trails. Templates versioned. Your data fully isolated from every other customer.
Start on our SaaS, move to your own servers when you need to. Same product, same upgrades, no migration drama.
See every conversation, every send, every operator action — live. Roles and permissions for the people who need them.
Silon isn't a walled garden. Every channel, template and conversation is reachable from one clean REST API — so it slots into your CRM, your storefront, your back-office, your bots.
Authenticate, pick a channel, send. Webhooks stream replies and delivery events back to your stack in real time.
Typed clients, idiomatic helpers, retry & webhook signing baked in. Skip the boilerplate.
Things prospective customers ask before the scoping call. Reach out if yours isn't here.
Yes. We package the same product you'd get on our cloud, install it inside your network, and support updates on your timeline — not ours. Good fit for banks, healthcare, and anyone with strict data-residency rules.
Each customer gets their own private database, not a shared table with a customer ID column. Channel credentials are encrypted and scoped to your account only. Nothing leaks across.
Tracked automatically. The Live Desk shows operators a countdown next to every active conversation, and inbound messages reset the timer. Sessions about to expire surface to the top of the queue.
Bilingual EN/AR by default — both ends. Operators can toggle interface language; templates render in either direction; messages display RTL when the content is Arabic. No separate codebase, no plugin.
WhatsApp, Telegram, Messenger, Instagram (beta), SMS worldwide, email, web push, and Silon Chat — our own embeddable on-site chat widget. We add new channels regularly — ask if yours isn't listed.
Most customers go live in under a week. We help you connect your channels, get your templates approved, and train your team. Start with a 30-minute scoping call and you're sending real messages by Friday.
We don't publish prices because they depend on your message volume and team size. The cloud version is a flat monthly fee per company; self-hosted is an annual license with support. We'll quote both on the scoping call.
